Moxa Technologies DE-304 Guía de instalación descargar pdf (Pagina 33)

RETURN PROCEDURE

RETURN PROCEDURERETURN PROCEDURE

RETURN PROCEDURE

For product repair, exchange, or refund, the customer must:

 Provide evidence of original purchase.

 Obtain a Product Return Agreement (PRA) from the sales representative

or dealer.

 Fill out the Problem Report Form (PRF). Include as much detail as

possible for a shorter product repair time.

 Carefully pack the product in an anti-static package, and send it,

pre-paid, to the dealer. The PRA should be visible on the outside of the

package, and include a description of the problem, along with the return

address and telephone number of a technical contact.

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Moxa Technologies DE-304 Guía de instalación Pagina 33