Moxa Technologies THINKCORE W341 Manual de usuario descargar pdf (Pagina 5)

Customer Service & Quality

Technical Support

Moxa’s technical support group works closely with our R&D team to help customers solve

problems quickly and with satisfactory results. Our technical support engineers use their

know-how to maintain an up to date FAQ and glossary of relevant technical terms, both of

which can be found on Moxa’s website, giving customers the resources needed to perform

basic troubleshooting tasks.

RMA Service

You can easily get RMA (Returned Merchandise Authorization) service and trace the status

of your returned products online with the Moxa e-RMA system. Our customer service staff

is available at any time to provide you with the most friendly and immediate service.

Customer Satisfaction Management

We periodically send out a customer satisfaction questionnaire to all Moxa end-users so

that we can better understand what our customers think of Moxa’s services and products.

With your help, we work continually to improve our support strategy to provide you with

better services and products.

Professional User’s Manuals

Most of Moxa’s products are shipped with a 1-page Quick Installation Guide that gives

basic information about the installation and operation of the product. In addition, pdf

versions of product user’s manuals can be downloaded from Moxa’s website. All of Moxa’s

user’s manuals and installation guides are tested by our technical support engineers before

the product is released. We take great pride in producing support documents that are

clearly written and to the point.

Moxa maintains a global service and support network that

focuses on just what the customer needs

Great service and top quality

are key reasons for the success

of Moxa’s products. Moxa’s

commitment to quality is

reﬂected in the fact that the

defective rate of our products

is less than 0.5%. We are

also proud to offer a 5-year

warranty on most products.

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www.moxa.com e-mail: info@moxa.com

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Moxa Technologies THINKCORE W341 Manual de usuario Pagina 5